1. Purpose of This Policy
This policy explains when and how users can request a return or refund in connection with our services. It ensures clarity and fairness in all interactions. The policy also sets expectations for both parties in case of content access issues or misunderstandings, ensuring a smooth resolution process.
2. Eligibility for Refund
Refunds may be granted in cases where content access issues occur due to technical problems on our side. Issues must be documented and reported in a timely manner. Eligibility is evaluated based on the nature and duration of the interruption, and whether the problem significantly affected the user's experience.
3. Non-Refundable Circumstances
Refunds are not available for reasons such as personal dissatisfaction, change of travel plans, or misunderstanding the nature of our informational services. As our content is non-transactional and generally provided free of charge, refund cases are rare and evaluated with discretion.
4. How to Request a Refund
To submit a refund request, email us with your full name, email address, the nature of the issue, and any relevant screenshots or documentation. Requests must be clear, respectful, and submitted within 7 days of the issue.
5. Processing Time
Once a refund is approved, processing may take up to 10 business days. You will be notified of the decision via the contact email you provided. Processing times depend on the method of communication and complexity of the issue.
6. Refund Method
We do not process payments directly, so any refunds will be handled through manual processing or alternative resolution methods depending on the original communication. Refunds may be issued through email confirmation, store credits, or adjustments to future interactions.
7. Cancellations
If you wish to cancel an inquiry, request, or ongoing support, please notify us immediately by email. Cancellations do not automatically imply eligibility for a refund unless supported by clear evidence of an unresolved issue.
8. Communication
All refund-related communication must be made through official contact channels listed below. We do not respond to refund inquiries via social media or messaging platforms to protect user privacy and ensure traceability.
9. Policy Updates
We reserve the right to modify this policy at any time. All changes will be published on this page and take effect immediately upon publication. We encourage you to review this policy regularly for the latest terms.
10. Need Help?
If you have questions about your refund eligibility or status, or if you are unsure whether your case qualifies, feel free to contact us for assistance. Our team is committed to resolving issues fairly and promptly.
Contact Information:
Phone: +971 55 123 4567
Email: [email protected]
Address: Khalidiyah Tower Sheikh Zayed the First St - Khalidiyah St - Abu Dhabi - UAE
